Trusted by 250+ industry leaders
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Benefits
Better support, for everyone involved
Less pressure on your team
By automating first-line tasks, your team can spend more time solving complex cases – and less time repeating answers.
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Lower costs, higher control
You scale your support without scaling overhead, and keep full control of quality, workflows, and the customer experience.
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Faster help for customers
No more waiting until Monday. With AI-powered support, customers get help exactly when they need it – day or night, on any channel.
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“The Chat agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
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"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our chat agent Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
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“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
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"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
"The best thing about Lundvig is how well he complements us. He takes care of the quick and simple questions, so we can spend more time giving personal attention to the cases that really need it"
– Anja Boban
Customer Service Representative and Digital Operations Support at LKF
“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
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“The chat agent has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
"The chat agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
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"With the chat agent taking care of all the repetitive questions, our human agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the chat agent can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
“Many student questions were already answered in our knowledge base or website, but students struggled to find the information when they needed it.”
– Rachel Wright
Product Manager, Anglia Ruskin University
“The AI agent helps students get answers straight away and gives the support staff more time to focus on the complicated questions that really require a human.”
– Rachel Wright
Product Manager, Anglia Ruskin University
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
“We wanted to make it easier for our customers to get help, even when our service team isn’t online”
– Hannah Billberg
Customer Service Manager at LKF
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"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
"Our Chat agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
“We evaluated seven to eight different AI vendors, but only Ebbot had the technical flexibility and ease of use we were looking for.”
– Anders Ohlin
Head of Service, Bredband2
“When Ebbot showed us how quickly an AI agent could be trained on our website content, it really was a true "wow" moment.”
– Clara Rundgren
Communications Lead, Sollentunahem
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
"The biggest value is definitely availability as we see that many use Solvi in the evenings and on weekends"
– Clara Rundgren
Communications Lead, Sollentunahem