Privacy policy

Last Updated: May 15, 2025

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Introduction

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Thank you for visiting our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

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Personal data responsibility

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Hello Ebbot AB, with corporate identity number 559148-4729 ("Ebbot"), is the data controller for the processing of personal data on this website and related services.

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Adress: Klarabergsvägen 60, 111 21 Stockholm, Sweden

Email: integrity@ebbot.ai

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Information we collect

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To provide the best experience on our website and chat services, we collect and manage information about you and your interactions with Ebbot's services. The information we collect includes:

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Identification information and contact details

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Information you provide when interacting with our website or chat, such as:

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  • Name
  • Email
  • Phone number
  • Any additional information you share during customer service interactions or inquiries

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Technical information

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Information collected automatically when you visit Ebbot.se or external pages where Ebbot's chat is embedded, including:

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  • IP address
  • Browser type and operating system
  • Device type
  • General location
  • Details about your visit, such as pages visited, links clicked, time spent on pages, and interactions (e.g., clicks, scrolling)

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How we collect information

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We collect information about you from the following sources:

  • Directly from you: Information provided through our website, chat, or customer service interactions (e.g., when submitting inquiries or using our services).
  • Automatically collected: Information gathered through cookies and similar technologies when you visit our website or use our chat services.

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Legal basis for processing data

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Ebbot processes your personal data based on the following legal grounds:

  • Contractual necessity: To fulfill our agreement with you when you use our services.
  • Legitimate interests: To improve our services, ensure security, and provide relevant marketing.
  • Legal obligation: To comply with applicable laws, such as accounting regulations.

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How we use your information

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We use your information for the following purposes:

  • Service delivery: To provide and manage access to our website and chat services.
  • Customer support: To address inquiries and provide assistance via chat or email, retaining communication history to improve service quality.
  • Service improvement: To analyze user behavior and enhance our website and chat functionality.
  • Marketing: To provide tailored advertisements or communications, such as emails or ads on other platforms, based on your website interactions.
  • Security: To prevent misuse of our services and ensure compliance with our terms and applicable laws.
  • Legal compliance: To meet regulatory requirements, such as retaining data under the Accounting Act.

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How long we store your data

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We retain your data only as long as necessary for the purposes outlined above:

  • Information provided during website or chat interactions is stored for 12 months after your last interaction, unless required for legal purposes.
  • Data required by the Accounting Act is retained for at least 7 years.

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Sharing your data

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We may share your data in the following cases:

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  • Subcontractors: Trusted partners who assist in delivering our services may access your data solely to perform their tasks, under strict confidentiality agreements.
  • Outside the EU/EEA: If subcontractors operate outside the EU/EEA, we ensure your data is processed in accordance with Swedish and EU data protection laws.
  • Authorities: We may disclose data to comply with legal obligations, such as requests from law enforcement.

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Data protection

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We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction.

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Cookies

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We use cookies to enhance your experience on our website and chat services. By continuing to browse our website, you consent to the use of cookies. The cookies we use include:

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  • Google Analytics: To analyze visitor activity (non-identifiable data). Set by Google, this is a permanent cookie.
  • Session Cookies: To maintain functionality, such as keeping you logged in across pages. Stored permanently on your device.
  • Microsoft Clarity: To capture behavioral metrics, heatmaps, and session replays to improve our services. See the Microsoft Privacy Statement for details.

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You can manage cookies through your browser settings. Disabling cookies may affect the functionality and quality of our services.

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Your rights

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As the owner of your personal data, you have the following rights:

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  • Request an extract of the personal data we hold about you and how it is processed.
  • Request correction of inaccurate data.
  • Request deletion of your data, unless we are required to retain it by law.
  • Request restriction of data processing for a specified period.
  • Request your data in a portable format to use elsewhere.

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To exercise these rights, contact us at integrity@ebbot.ai.

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Complaints

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If you believe we are not handling your data in accordance with applicable regulations, please contact us at integrity@ebbot.ai. You may also reach our Data Protection Officer at the same email address.

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