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Get in touch
Want to see it in action?
Book a demo to see how AI Insights helps you take control of your automation performance
Track resolution rate
Spot trends and blind spots
Gather and act on feedback
Sentiment analysis
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Get the bigger picture
Most analytics tools tell you what happened. AI Insights helps you understand why.
By analyzing the full conversation context – from message-level interactions to intent, fallback, and sentiment – you get a true picture of how your AI and team perform.
What you can do with AI insights
Track resolution rate
See how many questions your AI agents solve and where handovers occur. Compare performance between AI and human agents with full context.
Spot trends and blind spots
Uncover the questions people are asking (even the ones you didn’t expect). Identify missing knowledge, mismatched intents, and weak handovers.
Gather and act on feedback
Gain instant access to user feedback and CSAT scores. Drill down into low-scoring conversations to understand what went wrong.
Sentiment analysis
Detect sentiment in real time to understand how people feel when they reach out. Adjust your tone, reframe answers, and deliver more thoughtful service at scale.
Frequently asked
questions
How can I use AI Insights?
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Use AI Insights to uncover what’s really happening across all your conversations – whether they’re handled by AI or your team. It helps you pinpoint where to improve, spot friction points, and make better decisions, faster.
How is AI Insights different from other analytics tools?
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Unlike generic analytics tools, AI Insights is built specifically for service teams. It’s powered by EbbotGPT™, our proprietary AI-engine trained on real-world support scenarios. That means more accurate analysis, fewer false positives, and safer results.
Can I see more than just aggregated data?
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Yes, absolutely. AI Insights shows trends over time, but you can also drill down into the details – all the way to individual conversations. There, you’ll see the AI’s assessment along with full context of what actually happened in each case.