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Book a demo to see how AI Insights helps you take control of your automation performance
Track resolution rate
Spot trends and blind spots
Gather and act on feedback
Sentiment analysis
Most analytics tools tell you what happened. AI Insights helps you understand why.
By analyzing the full conversation context – from message-level interactions to intent, fallback, and sentiment – you get a true picture of how your AI and team perform.
See how many questions your AI agents solve and where handovers occur. Compare performance between AI and human agents with full context.
Uncover the questions people are asking (even the ones you didn’t expect). Identify missing knowledge, mismatched intents, and weak handovers.
Gain instant access to user feedback and CSAT scores. Drill down into low-scoring conversations to understand what went wrong.
Detect sentiment in real time to understand how people feel when they reach out. Adjust your tone, reframe answers, and deliver more thoughtful service at scale.
Use AI Insights to uncover what’s really happening across all your conversations – whether they’re handled by AI or your team. It helps you pinpoint where to improve, spot friction points, and make better decisions, faster.
Unlike generic analytics tools, AI Insights is built specifically for service teams. It’s powered by EbbotGPT, our proprietary AI-engine trained on real-world support scenarios. That means more accurate analysis, fewer false positives, and safer results.
Yes, absolutely. AI Insights shows trends over time, but you can also drill down into the details – all the way to individual conversations. There, you’ll see the AI’s assessment along with full context of what actually happened in each case.