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We’d love to show you how the Ebbot platform works – and how it can help your team do more, with less.
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EbbotGPT™
Why we built our own AI engine
Most generative AI solutions aren’t built for service automation from the ground up. EbbotGPT™ is.
It’s the core of our agentic AI platform, and is purpose-built for high-volume, high-stakes support – combining language understanding, safe outputs, and deep integrations for both customer and internal service needs.
Tool calling
Let your AI agents take real action – from creating tickets to fetching data – in Ebbot or external tools via Model Context Protocol (MCP).
Safeguards
Keep AI responses on track with built-in guardrails for protection against unwanted AI behavior – like hallucinating or drifting off from your company’s context.
Built-in RAG
Make it easy to ground every response in your own data – dynamically and reliably.
Large Language Models (LLMs)
Use the model that fits your needs
Choose our proprietary service-tuned LLMs, or third-party LLMs from example OpenAI or Google. No matter which AI model you run, they all benefit from the added features provided by EbbotGPT™.
Run any LLM of choice
Connect with your trusted knowledge sources
Give the AI the right foundation of knowledge
With our user-friendly knowledge manager, you’re in control of the content your AI uses to generate answers.
Easily upload, update, and refine your data sources to make sure the AI always has the right information.
Supported data sources
Web scrape
Scrape content from your website, with the option to include or exclude specific URLs.
File uploads
Upload structured documents (PDF, DOCX, JSON, CSV) to create custom datasets.
Sitevision
Retrieve content from your Sitevision environment via REST API.
TOPdesk
Use articles from your TOPdesk knowledge base as a verified source for responses.
SharePoint
Uses content from selected SharePoint sites (via Microsoft Graph API) as a knowledge source.
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Confluence
Connect Confluence to use internal content as a verified source for responses.
EbbotGPT™ API
Built to power any service use case
EbbotGPT™ is the core engine behind our AI Agents. Use it to drive workflows, connect to external tools via Model Context Protocol (MCP), route requests, or power the language layer in your own applications through our API.
Trusted by 250+ industry leaders
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Frequently asked questions
What makes EbbotGPT™ different from ChatGPT or other AI models?
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EbbotGPT™ offers more than access to an AI model (LLM) – it’s an entire AI engine built for service automation. Including our in-house LLMs that are fine-tuned for service, combined with Retrieval-Augmented Generation (RAG) and multi-layered AI Safeguards – enabling you to easily manage your business data and control the behaviour of the LLM.
How do you prevent hallucinations or incorrect responses?
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We apply multiple safeguards to keep conversations within the context of your business, including fallback logic when context is lost and strict persona controls. Making responses relevant and reliable.
Can EbbotGPT™ connect to our existing knowledge base or help center?
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Yes, it integrates with platforms like Confluence, SharePoint, Sitevision, and TOPdesk to ground answers in your data. We also support systems like Freshdesk, Zendesk, and Salesforce—depending on your setup.
Are your in-house models based on open-source?
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Yes, our in-house models are built on leading open-source foundation models, but they’re extensively fine-tuned and adapted by our ML engineers for service automation. This gives you the benefits of open technology – combined with the reliability and performance of purpose-built models.
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New!
AI Insights, powered by EbbotGPT™
Every conversation is full of insight.
With AI Insights, you can finally tap into that value at scale to reveal improvement areas previously unknown. It uses EbbotGPT™ to automatically analyze support data.
Track resolution rates
Spot recurring topics
Discover friction points