Customer Stories

Featured

How NilsonGroup brought personal service to scale

Industry

Retail

Market

Sweden, Norway

Use cases

Customer support

See how they made it
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NilsonGroup

How NilsonGroup brought personal service to scale

How NilsonGroup uses AI agents to deliver fast, personal support at scale — and free up their team for what matters most.

1
Rusta

How Rusta managed to save 30 % in support costs with AI

By automating support with AI, Rusta cut customer service costs by 30%, reduced repetitive questions across teams, and freed up time for more meaningful interactions — both in-store and behind the scenes.

3
GodEl

How GodEl turned a support crisis into a service upgrade

Amid an energy crisis, GodEl used Ebbot to handle surging support volumes – cutting resolution times and easing pressure on their team without compromising customer care.

5
Eidar

How Eidar succeeded to make residential support personalized, convenient & available

Eidar has always prioritized great support — but rising inquiry volumes made it harder to keep up. With traditional channels stretched thin, they needed a scalable way to meet growing demand.

7
Nelly

A love story between a robot and one of the best customer service teams in Sweden.

See how Nelly automated customer support with an AI chatbot, handling 130,000+ inquiries 24/7 while boosting efficiency, satisfaction, and brand loyalty.

9
Kraftringen

How an energy provider kept up when demand surged 430%

Discover how the forward-thinking energy provider Kraftringen used AI to automate support, reduce phone volume by 22%, and stay personal at scale.

11

"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"

– Anders Ohlin
Head of Service, Bredband2
2

"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"

– Charlotte Surén
CEO, coeo Norway
4

"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."

– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
6

"Since we implemented generative AI with EbbotGPT, our chatbot resolves around 75% of all cases without the need for human intervention."

– Tomas Nelander
COO, Gofido
8

“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”

– Dino Burazer
Store system specialist, Rusta
10

"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"

– Kim Toivanen
Head of IT & business development, Eidar
12

“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”

– Madeleine Palm
Head of customer service, NilsonGroup
13

"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."

– Pernilla Almström
CEO, coeo Sweden
14

"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."

– Hannah Billberg
Customer Service Manager, LKF
15