Customer Stories

Featured

LKF’s journey to always-available tenant support with AI

Industry

Public housing

Market

Sweden

Use cases

Customer support

See how they made it
arrow_forward
Button Text
Greystone

How Greystone saves 20 minutes per employee and day with "Dot the bot"

Greystone’s IT team uses an internal AI agent from Ebbot to save time and make employee self-service accessible across the organization.

Bredband2

How Bredband2 achieved 90%+ automation without losing the human touch

By letting an AI agent handle the most frequently recurring questions, Bredband2 has created a more accessible support experience, shorter wait times, and a support team that can spend more of its time on the human side of customer dialogue.

Lunds Kommun & Fastighets AB

LKF’s journey to always-available tenant support with AI

How the real estate company Lunds Kommuns Fastighets AB (LKF) saves time and boosts accessibility with its digital colleague, Lundvig

1
Sollentunahem

How AI helps Sollentunahem deliver faster, more accessible aervice

How the AI agent Solvi is helping Sollentunahem deliver more accessible and efficient customer service.

3
NilsonGroup

How NilsonGroup brought personal service to scale

How NilsonGroup uses AI agents to deliver fast, personal support at scale — and free up their team for what matters most.

5
Rusta

How Rusta managed to save 30 % in support costs with AI

By automating support with AI, Rusta cut customer service costs by 30%, reduced repetitive questions across teams, and freed up time for more meaningful interactions — both in-store and behind the scenes.

7
GodEl

How GodEl turned a support crisis into a service upgrade

Amid an energy crisis, GodEl used Ebbot to handle surging support volumes – cutting resolution times and easing pressure on their team without compromising customer care.

9
Eidar

How Eidar succeeded to make residential support personalized, convenient & available

Eidar has always prioritized great support — but rising inquiry volumes made it harder to keep up. With traditional channels stretched thin, they needed a scalable way to meet growing demand.

11
Nelly

A love story between a robot and one of the best customer service teams in Sweden.

See how Nelly automated customer support with an AI chatbot, handling 130,000+ inquiries 24/7 while boosting efficiency, satisfaction, and brand loyalty.

13

"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"

– Anders Ohlin
Head of Service, Bredband2
2

"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"

– Charlotte Surén
CEO, coeo Norway
4

"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."

– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
6

"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."

– Pernilla Almström
CEO, coeo Sweden
8

“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”

– Dino Burazer
Store system specialist, Rusta
10

"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"

– Kim Toivanen
Head of IT & business development, Eidar
12

“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”

– Madeleine Palm
Head of customer service, NilsonGroup
13

"The biggest value is definitely availability as we see that many use Solvi in the evenings and on weekends"

– Clara Rundgren
Communications Lead, Sollentunahem
14

"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."

– Hannah Billberg
Customer Service Manager, LKF
15