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How Eidar succeeded to make residential support personalized, convenient & available
Industry
Energy
Markets
Sweden
Use cases
Customers support
Supporting residents around the clock
Since 1947, Eidar has been a cornerstone in the Swedish town of Trollhättan, offering homes for residents across the city. Delivering first-class support has always been a top priority for Eidar, but as the volume of resident inquiries increased, so did the demand for better availability. Traditional support channels couldn’t keep up, and Eidar needed a scalable solution to meet these growing expectations.
Make everyday support more available, more efficient, and more personal – without losing the human touch that defines Eidar’s service.
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A digital support assistant that never sleeps
In June 2022, Eidar introduced their AI-powered chatbot, Eida, in partnership with Ebbot. Designed to handle repetitive questions, Eida provides quick and consistent assistance to residents, day or night. This ensured faster responses and allowed Eidar’s team to focus on more complex, high-value tasks.
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Smarter integrations for better functionality
A few months after launching, Eida got a major upgrade with an integration into Eidar’s property management system, Momentum.
This integration made it possible for residents to report issues directly in the chat, with Eida seamlessly forwarding error reports to Momentum for resolution. It also introduced personalized support by recognizing residents through their “My Pages” logins, allowing Eida to tailor responses based on individual profiles. These enhancements made Eida smarter and more efficient, delivering a smoother support experience for Eidar’s residents.
"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
From instant answers to actionable insights
87% solved by AI
Eida now handles nearly 9 out of 10 chats completely on her own – collecting all necessary details and only forwarding what truly needs human attention.
Always open for support
Whether it’s early morning or late at night, residents in Trollhättan can get answers through Eida. It’s support on their schedule – not office hours.
Instant feedback loop
With insights from Eida’s training center, the team now sees exactly what residents are asking – helping them spot patterns, update content, and fine-tune messaging in real time.
Streamlined case handling
Thanks to the Momentum integration, Eida doesn’t just inform – she acts. Reports flow straight from the chat into the system, speeding up resolution and reducing friction.
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