.png)
Key features
Quick reply templates
Smart routing
Intelligence sidebar
Real-time translations
Solves the biggest problem in customer service. Overload.
We all know that incredible co-worker that can handle 12 conversations at once. But not everyone can be like that. Until now.
Ebbot Live Chat makes handling multiple chats easier than ever. With the help of AI and smart integrations your human agents become more powerful than ever – managing more conversations, with better accuracy.
.avif)
.png)
Integrations
Easy to integrate with your core systems
Ebbot is easy to integrate with existing tools, from legacy systems to modern tools
Create & update tickets
Sync customer data
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
.png)
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
.jpg)
"The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
.png)
"Generative AI enables us to offer a more personalized & tailored customer experience."
– Simon Cederholm
CEO, Gofido
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
"Since we implemented generative AI with EbbotGPT, our chatbot resolves around 75% of all cases without the need for human intervention."
– Tomas Nelander
COO, Gofido
"Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock."
–Julia Karlsson
Web strategist, City of Borås
“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
.jpg)
"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
.jpg)
“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
22%
fewer phone calls
88%
handled by the bot
"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the AI assistant can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
"With the chatbot taking care of all the repetitive questions, our agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
Frequently asked
questions
Can Live Chat be used together with AI agents?
add
Absolutely. Live Chat and AI agents are built to complement each other, with smooth transitions back and forth between automated and human support. Handover happens with full context, so your team always picks up right where the AI left off and vice versa.
Does Ebbot Live Chat integrate with our ticketing system?
add
Yes, it does. Ebbot Live Chat connects with most ticketing and case management systems, allowing you to sync conversations, trigger backend workflows, and keep everything aligned. You’ll find a full list of supported platforms on our integrations page.
Can Ebbot share user data during handover?
add
Definitely. The platform can pass context from the chat, like case details, contact info, or recent interactions, directly into systems like Zendesk, TOPdesk, or ServiceNow. That way, your human agents get the full picture right when they take over.
How customizable is the chat widget?
add
Fully. From color and layout to the tone of voice in the quick reply templates, the chat widget is fully customizable to match your brand and blend naturally into your existing experience.