Live Chat

Live Chat – but harder, better, faster, stronger

Juggle multiple chats per human agent with a live chat tool built for modern service teams

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Quick reply templates

Smart routing

Intelligence sidebar

Real-time translations

Solves the biggest problem in customer service. Overload.

We all know that incredible co-worker that can handle 12 conversations at once. But not everyone can be like that. Until now.

Ebbot Live Chat makes handling multiple chats easier than ever. With the help of AI and smart integrations your human agents become more powerful than ever – managing more conversations, with better accuracy.

Key features

All the features you’ve ever wanted in a live chat

Quick reply templates

Create reusable answers for your most common questions so human agents don’t have to type the same thing over and over.

Smart routing

Make sure every chat goes to the right person from the start. Set up rules based on topic, language, availability, or even custom workflows.

Real-time translations

Let conversations flow naturally, no matter the language. With two-way translation built in, human support agents and end-users can chat like they’re speaking the same language — even if they’re not.

Autopilot

Sometimes it’s better to let the AI step in. With autopilot, human agents can pass the conversation to an AI agent to collect customer info, ask qualifying questions, or handle repetitive steps — all while they focus on other chats.

Power ups

With Ebbot Power Ups, your human agents can enable powerful integrations. Identify the customer with BankID or create a ticket in Zendesk with just the push of a button.

Intelligence sidebar

Give live chat agents the full picture before they even say hello. See previous chats, current page views, and synced CRM data right in the chat window – so your team always have the context they need.
Integrations

Easy to integrate with your core systems

Ebbot Live chat is easy to integrate with existing tools, from legacy systems to modern tools

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Create & update tickets
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Sync customer data
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Frequently asked
questions

Can Live Chat be used together with Chat agent?
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Absolutely. Live Chat and Chat agent are built to complement each other, with smooth transitions back and forth between automated and human support. Handover happens with full context, so your team always picks up right where the AI left off and vice versa.

Does Ebbot Live Chat integrate with our ticketing system?
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Yes, it does. Ebbot Live Chat connects with most ticketing and case management systems, allowing you to sync conversations, trigger backend workflows, and keep everything aligned. You’ll find a full list of supported platforms on our integrations page.

Can Ebbot pass user data to other systems during a handover?
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Definitely. The platform can pass context from the chat, like case details, contact info, or recent interactions, directly into systems like Zendesk, TOPdesk, or ServiceNow. That way, your human agents get the full picture right when they take over.

Can I make the chat widget match our brand?
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Yes, the chat widget is fully customizable. From its shape and form to how it behaves on your website or in your app – making it blend in naturally into your brand and service experience.

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Want to see our Live Chat in action?

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We’d love to show you what makes our live chat smoother, smarter, and faster than any chat tool you’ve tried before.

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Trusted by

• Nelly.com • Bredband2 • Scrive • Europcar

• Toyota • Nibe • Rusta • Compass Group • KTH

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