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Belangrijkste kenmerken
Sjablonen voor snelle antwoorden
Slimme routering
Intelligentie-zijbalk
Realtime vertalingen
Lost het grootste probleem op het gebied van klantenservice op. Overbelasting.
We kennen allemaal die geweldige collega die 12 gesprekken tegelijk aankan. Maar niet iedereen kan zo zijn. Tot nu toe.
Ebbot Live Chat maakt het afhandelen van meerdere chats eenvoudiger dan ooit. Met behulp van AI en slimme integraties worden uw menselijke agenten krachtiger dan ooit: ze beheren meer gesprekken met een grotere nauwkeurigheid.
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Integraties
Eenvoudig te integreren met uw kernsystemen
Ebbot is eenvoudig te integreren met bestaande tools, van oudere systemen tot moderne tools
Tickets aanmaken en bijwerken
Klantgegevens synchroniseren
"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the AI assistant can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
"With the chatbot taking care of all the repetitive questions, our agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
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"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
“Clocking in and out takes several minutes if done via our HR portal – with Dot, it takes seconds."
– Josh Gardiner
IT Automation Developer, Greystone
“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
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"We hebben zeven tot acht verschillende AI-leveranciers geëvalueerd, maar velen misten de technische flexibiliteit en het gebruiksgemak waar we naar op zoek waren.”
– Anders Ohlin
Head of Service, Bredband2
"The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
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“We have a lot of knowledge articles and access forms in TOPdesk, so it was crucial for us to find a solution that integrates well with TOPdesk and makes that existing knowledge easier to access for our employees.”
– Tina Brugno
IT Support Director, Greystone
"Toen Ebbot ons liet zien hoe snel een AI-agent getraind kon worden in de inhoud van onze website, was dat echt een " wauw ” -moment.”
– Clara Rundgren
Communicatieleider, Sollentunahem
“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
"The best thing about Lundvig is how well he complements us. He takes care of the quick and simple questions, so we can spend more time giving personal attention to the cases that really need it"
– Anja Boban
Customer Service Representative and Digital Operations Support at LKF
"De grootste waarde is zeker de beschikbaarheid, aangezien we zien dat velen Solvi's avonds en in het weekend gebruiken”
– Clara Rundgren
Communicatieleider, Sollentunahem
"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
“We wanted to make it easier for our customers to get help, even when our service team isn’t online”
– Hannah Billberg
Customer Service Manager at LKF
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“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
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"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
"Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock."
–Julia Karlsson
Web strategist, City of Borås
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
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“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
Vaak gevraagd
vragen
Kan Live Chat samen met AI-agenten worden gebruikt?
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Absoluut. Livechat- en AI-agenten zijn gebouwd om elkaar aan te vullen, met soepele overgangen tussen geautomatiseerde en menselijke ondersteuning. De overdracht gebeurt in de volledige context, zodat je team altijd verder gaat waar de AI was gebleven en vice versa.
Is Ebbot Live Chat geïntegreerd met ons ticketingsysteem?
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Ja, dat doet het. Ebbot Live Chat maakt verbinding met de meeste ticket- en casemanagementsystemen, zodat je gesprekken kunt synchroniseren, backend-workflows kunt activeren en alles op één lijn kunt houden. Je vindt een volledige lijst met ondersteunde platforms op onze integratiepagina.
Kan Ebbot gebruikersgegevens delen tijdens de overdracht?
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Zeker. Het platform kan context uit de chat, zoals casusgegevens, contactgegevens of recente interacties, rechtstreeks doorgeven aan systemen zoals Zendesk, TOPdesk of ServiceNow. Op die manier krijgen uw menselijke agenten het volledige beeld op het moment dat ze het overnemen.
Hoe aanpasbaar is de chatwidget?
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Volledig. Van kleur en indeling tot de tone of voice in de sjablonen voor snelle antwoorden, de chatwidget is volledig aanpasbaar aan je merk en past hij op een natuurlijke manier in je bestaande ervaring.