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Wil je het platform van dichterbij bekijken?
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We laten je graag zien hoe ons platform werkt — en hoe het je team kan helpen meer te doen, met minder.
Verlaag de werklast en -kosten voor ondersteuning
Verbeter de reactiesnelheid en efficiëntie
Vergroot de klanttevredenheid
Maak verbinding met je huidige systemen
Platform
Onze drie kernoplossingen
AI-agenten
Automatiseer slimmer. Betere ondersteuning.
Onze AI-agenten lossen terugkerende vragen op, activeren backend-acties en handelen autonoom op basis van uw bedrijfsregels en gegevens — via al uw kanalen, in elke taal.
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
22%
fewer phone calls
88%
handled by the bot
“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
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"Since we implemented generative AI with EbbotGPT, our chatbot resolves around 75% of all cases without the need for human intervention."
– Tomas Nelander
COO, Gofido
“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
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"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
"Generative AI enables us to offer a more personalized & tailored customer experience."
– Simon Cederholm
CEO, Gofido
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
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"Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock."
–Julia Karlsson
Web strategist, City of Borås
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
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"The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
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"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the AI assistant can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
"With the chatbot taking care of all the repetitive questions, our agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
Waarom Ebbot?
Speciaal gebouwd voor automatisering van diensten
De kern van ons platform is EbBotGPT — onze eigen AI-engine, speciaal ontwikkeld voor serviceautomatisering. In tegenstelling tot algemene AI-modellen is onze eigen AI-engine speciaal gebouwd voor serviceautomatisering, waardoor elke keer betrouwbare, nauwkeurige en contextuele reacties worden gegarandeerd.
Ingebouwde AI-beveiligingen
Model-agnostisch
Industrieën
Automatisering van diensten op maat gemaakt voor uw branche
Vergeet one-size-fits-all. Ebbot past zich aan uw workflows, systemen en ondersteuningsbehoeften aan, ongeacht de sector waarin u zich bevindt.
Telecom
Bied ondersteuning die altijd beschikbaar is voor alledaagse problemen en bouw loyaliteit op door snellere, vlottere oplossingen te vinden.
Financiële diensten
Bied snelle, veilige hulp wanneer klanten die het meest nodig hebben en zorg ervoor dat elke interactie eenvoudig en geruststellend aanvoelt.
Publieke sector
Stroomlijn de dienstverlening aan burgers met geautomatiseerde ondersteuning die toegankelijk en veilig is en speciaal is ontwikkeld om aan de vraag van het publiek te voldoen.
E-commerce en detailhandel
Ondersteun klanten in realtime, van bestelupdates tot retouren, en zet geweldige service om in blijvende loyaliteit.
Energie
Automatiseer gebruiksvragen, updates bij uitval en factureringsaanvragen, terwijl je tegelijkertijd compliant en schaalbaar blijft.
Huisvesting
Maak het makkelijker voor huurders om hulp te krijgen en voor je team om onderhoudsaanvragen en casusupdates voor te blijven.