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Explore the platform
Want to get a closer look at the platform?
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We’d love to show you how our platform works – and how it can help your team do more, with less.
Reduce support workload and cost
Improve response speed & efficency
Boost customer satisfaction
Connect with your current systems
Platform
Our three core solutions
AI Agents
Automate smarter. Support better.
Our AI agents resolves repetitive questions, trigger backend actions, and act autonomously based on your business rules and data – across all your channels, in any language.
"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
"Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock."
–Julia Karlsson
Web strategist, City of Borås
"The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
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“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
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"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
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“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
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"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
"Generative AI enables us to offer a more personalized & tailored customer experience."
– Simon Cederholm
CEO, Gofido
"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the AI assistant can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
22%
fewer phone calls
88%
handled by the bot
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
"With the chatbot taking care of all the repetitive questions, our agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
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“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
"Since we implemented generative AI with EbbotGPT, our chatbot resolves around 75% of all cases without the need for human intervention."
– Tomas Nelander
COO, Gofido
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
Why Ebbot?
Purpose-built for service automation
At the core of our platform is EbbotGPT – our proprietary AI engine, purpose-built for service automation. Unlike general AI models, our proprietary AI engine is purpose-built for service automation, ensuring reliable, accurate, and contextual responses every time.
Built-in AI safeguards
Model-agnostic
Industries
Service automation tailored for your industry
Forget one-size-fits-all. Ebbot adapts to your workflows, systems, and support needs – no matter the sector you're in.
Telecom
Offer always-on support for everyday issues and build loyalty through faster, smoother resolutions.
Financial services
Offer fast, secure help when customers need it most and make every interaction feel simple and reassuring.
Public sector
Streamline citizen service with automated support that’s accessible, secure, and built to handle public demand.
E-commerce & retail
Support shoppers in real time, from order updates to returns, and turn great service into lasting loyalty.
Energy
Automate usage queries, outage updates, and billing requests, while staying compliant and scalable.
Housing
Make it easier for tenants to get help, and for your team to stay ahead of maintenance requests and case updates.