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Belangrijkste kenmerken
Op service afgestemde AI-engine
Meerlaagse beveiligingen
Meer dan 100 ondersteunde talen
Bedrijfsspecifieke kennis
Wees er de klok rond
Kom meer beschikbaar en bied constant geweldige ondersteuningservaringen, zelfs wanneer je team offline of op volle capaciteit is.
Geef je team tijd terug
Neem de druk weg door automatisch terugkerende, grote taken uit te voeren, zodat uw team zich kan concentreren op werk dat echt een menselijk tintje nodig heeft.
Stap over van reactief naar proactief
Kom vroeg in actie met slimme, geautomatiseerde ondersteuning — verminder escalaties en geef je team de tijd om de service te verbeteren, niet alleen om deze te onderhouden.
Integraties
Eenvoudig te integreren met uw kernsystemen
Verbind de AI-agenten met de tools waar je al op vertrouwt voor slimmere automatisering
Activeer acties en workflows
Gegevens tussen systemen synchroniseren
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EBT naar GPT
Aangedreven door onze gepatenteerde AI-motor
De kern van de AI-agenten is onze eigen AI-engine EbbotGPT, die LLM's, opvraging met verbeterde opvraging en aanroepen van tools combineert om gesprekken relevant, snel en merkspecifiek te houden.
Meerlaagse beveiligingen
Model-agnostisch
"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
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"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
22%
fewer phone calls
88%
handled by the bot
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
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“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
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“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
"The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
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"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
"Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock."
–Julia Karlsson
Web strategist, City of Borås
"Since we implemented generative AI with EbbotGPT, our chatbot resolves around 75% of all cases without the need for human intervention."
– Tomas Nelander
COO, Gofido
"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the AI assistant can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
"With the chatbot taking care of all the repetitive questions, our agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
"Generative AI enables us to offer a more personalized & tailored customer experience."
– Simon Cederholm
CEO, Gofido
“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
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“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
Vaak gevraagd
vragen
Hoe verschilt de AI-agent van Ebbot van een traditionele chatbot?
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Traditionele chatbots volgen gewoon een script. De AI-agent van Ebbot is echt autonoom in die zin dat hij begrijpt wat mensen bedoelen (zelfs als ze het niet perfect verwoorden). Het reageert op natuurlijke wijze, terwijl het binnen de context blijft, en kan acties in uw systemen activeren, waardoor het minder als een vorm en meer als echte hulp aanvoelt.
Hoe voorkom je hallucinaties of verkeerde reacties?
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We passen meerdere beveiligingsmaatregelen toe om ervoor te zorgen dat gesprekken binnen hun context blijven, waaronder een terugvallogica wanneer de context verloren gaat en strikte persoonlijke controles, om reacties relevant en betrouwbaar te houden.
Met welke systemen kan de AI-agent verbinding maken?
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De AI-agent werkt standaard met de meeste ticket- en CRM-systemen en kan worden geïntegreerd met elke tool die open API's biedt.
Welke kanalen ondersteunt de AI-agent?
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Je kunt het implementeren op grote chatplatforms zoals WhatsApp, Teams, Slack en Messenger; waardoor het eenvoudig is om gebruikers te ondersteunen, waar ze zich ook bevinden.