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Integrations
Easy to integrate with your core systems
Connect the Chat agent to the systems and tools you already rely on for smarter automation
Trigger actions & workflows
Sync data between systems
Omnichannel deployment
Hallucination safeguards
Native human handover
100+ supported languages
Chat is no longer “nice to have”
On the contrary it is many times the preferred support channel for both customer service and internal support.
But staffing live chat around the clock isn’t scalable for most organizations.
That’s exactly where the Ebbot Chat Agent fits in.
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Meet Chat agent
The next generation of chatbots
Most people have interacted with a chatbot that left more to be desired.
Ebbot Chat agent works differently.
Powered by agentic AI, it understands intent even when messages are unclear, asks follow-up questions when information is missing, and can take actions in real-time through tool calling and integrations.
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Live chat
Native handover to human when needed
In most cases, the Chat agent resolves incoming chat conversations autonomously.
But when customers want to talk to a human, Live chat is built in natively – allowing the same conversation to continue smoothly, with full context for both customer and service agent.
Key features
A chat agent that checks every box
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Frequently asked
questions
How does Chat agent differ from a traditional chatbot?
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Traditional chatbots just follow a script. Ebbot’s Chat agent is truly autonomous in the sense that it understands what people mean (even when they don’t phrase it perfectly). It responds naturally, while keeping within context, and can trigger actions in your systems, making it feel less like a form and more like getting real help from a real person.
How do you prevent hallucinations or incorrect responses?
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We apply multiple safeguards to keep conversations within the context of each customer’s business, including fallback logic when context is lost and strict persona controls. Making responses relevant and reliable.
What systems can the Chat agent connect to?
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The Chat agent works out of the box with most ticketing and CRM systems and can integrate with any other tool in your service workflow, as long as there is an open API or Model Context Protocol (MCP) available to connect to.
Which channels does the Chat agent support?
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You can deploy your Chat agent across any of the major messaging platforms like WhatsApp, Teams, Slack, and Messenger – making it easy to support users wherever they already are.