Improve your service excellence with Live Chat
Get ready, set up, start chatting!
Imagine your customers and service agents being able to chat directly in TOPdesk. Ebbot Smart Live Chat makes this possible.
Included in the Excellent package
Ebbot Smart Live Chat is now included in the TOPdesk Excellent package.
Simply fill out the form to let your TOPdesk account manager know that you would like to activate this feature.
All the features you've ever
wanted in a live chat
Control your chat flows better by sending the right chats to the right people in your organisation based on their skills. Every agent can add skills to their account that will sort the chats based on what the customer asks about.
Your standard customer service macros made even smarter. Base your quick replies on replies already existing in the chatbot. Find the right response based on what the chatbot would have said. Making conversations lightning fast.
With autopilot, agents can pass the conversation over to the chatbot when possible. This is particularly useful when customer information needs to be collected. Just let Ebbot collect information while the agent talks to other customers.
With Ebbot Power Ups, your agents can enable powerful integrations. Identify the customer with BankID or create a ticket in Zendesk with just the push of a button.
Get all customer information gathered in one place. See where on your website the customer has looked, review previous cases, and get a handle on what services/products customers have with you. All gathered in one place.
Make your brand talk. Customize everything from colors to fonts on your chat-widget. Making your chat stand out from the generic widgets out there.
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Seamlessly integrated into TOPdesk
Allow service agents to effortlessly manage incidents from within chat conversations.
Quickly identify users and access all relevant customer data during chat conversations.
Place the chat widget on any website of your choice, including the TOPdesk self-service portal.
Easily access and link information from various asset maps and templates to an incident.
Do you have the Excellent package?
Good news! Smart Live Chat is included in your TOPdesk package at no extra cost.
Interested in how Ebbot can help you?