Get your house in order

Join the modern way to communicate with your residents. 24/7 support. Instant access to information. Create tickets with ease. No uncertainties.
Keep your residents up to date. Always.
Lower costs for resident support
Integrate your systems
Quicker resolutions to cases

The 4 challenges with automating Real Estate support

Automating Real Estate support can be tricky. Here are the four most common problems and how we solve them.

1: Old systems

Old systems is the classic party pooper in a digitization endeavor. Hard to integrate. Hard to get rid of. We solve this by building most of the customer journey independent from your old systems. But when crucial, we integrate the most essential functions.

2: Long resolution times

An error report usually takes a few days to solve and often needs to be passed on a few times as well. We handle the expectations of the resident while providing as much information as possible when creating a ticket to quicken the resolution times immensely

3: Easy-to-solve questions to hard-to-reach support agents

Many questions are simple FAQ questions that always have the same answer. The challenge is to make these answers available and not hide them somewhere in a FAQ on the website. Keep them always available in the chat anywhere on the site!  

4: Residents check once and forget

When a resident moves in they are interested to learn more about how everything works in their new home. But if the information is nowhere to be found they quickly just assume that those types of problems are not solvable. Problems remain unsolved for their whole residency and the experience suffers. We solve this by keeping information available and proactively reach out when we have new ways of finding information available.

Better than FAQ. Easier to implement

No one wants to read several pages to answer to their question. A chatbot is dynamic and benefits from conversation to only communicate exactly what a visitor is looking for. By listening to the visitor's question and asking relevant follow-up questions, you can quickly zoom in on a problem, and come up with short answers.

What you get

Ready to serve your residents better? 👌

Book 30 minutes with one of our customer experience experts or try for free.