Ebbot becomes TOPdesk’s first Gold Partner
Stockholm, Sweden, May 30, 2023 – Ebbot becomes the first Gold Partner to TOPdesk, the renowned leader in IT service management.
As the first partner to be granted gold status, Ebbot’s technology will now be seamlessly integrated into the TOPdesk platform — further streamlining service management processes.
Background
Ebbot, headquartered in Stockholm, Sweden, is a rising innovator in the conversational AI space. Their platform offers powerful live chat tools and fully automated AI chatbot support, enabling businesses to deliver faster, more efficient service — all while improving the user experience.
Ebbot’s AI is already trusted across industries to automate support and create seamless, personalized conversations.
TOPdesk, headquartered in Delft, Netherlands, is a global leader in IT service management software. Their platform includes tools for ticketing, asset management, and self-service — helping organizations optimize operations and improve customer satisfaction. With a proven track record, TOPdesk is a trusted partner for businesses seeking smarter service solutions.
Shared success and collaborative vision
The partnership between Ebbot and TOPdesk builds on a foundation of successful customer projects and a shared vision for the future of service management. Having already seen the impact of their joint solutions, both companies are ready to take the next step.
This Gold Partnership marks a new phase in delivering even greater value to shared customers.
By combining Ebbot’s conversational AI with TOPdesk’s robust platform, businesses can now deliver more efficient and personalized service experiences — right within their existing workflows.
“It’s a great honor to have become TOPdesk’s first gold partner. We at Ebbot are incredibly excited about the opportunity this presents and the potential this partnership brings. Our offerings align perfectly to create a seamless and efficient experience, for both end users and operators. Looking forward to making a lasting impact in the industry together!”
— Anders Clarin, CEO of Ebbot
“At TOPdesk, we always strive to add innovative solutions to our products and services. In Ebbot, we have found a partner that delivers just that. Therefore, we are thrilled to offer the advantages of Ebbot’s offerings to our customers and build on our solid partnership.”
— Wolter Smit, CEO of TOPdesk
The launch and future plans
Starting June 1st, TOPdesk users will be able to integrate Ebbot’s Smart Live Chat and AI Chatbot directly with their existing service management workflows.
This enables organizations to:
- Automate repetitive tasks
- Resolve issues with greater speed and accuracy
- Deliver more human-like support at scale
Looking ahead, Ebbot and TOPdesk will continue collaborating on future innovations — with a shared goal of creating groundbreaking solutions that evolve with the demands of modern businesses.
Learn more
To explore the integration, including both live chat and AI chatbot capabilities within the TOPdesk platform, visit the TOPdesk Marketplace.
About Ebbot
Ebbot is a Swedish technology company founded to improve the performance of service teams with AI.
The Ebbot platform offers a wide range of tools that help businesses manage, respond to, and automate conversations across channels.
Whether through live chat, AI agents, or a combination of both — Ebbot enables exceptional conversational experiences tailored to every business.
About TOPdesk
TOPdesk is a global leader in IT service management, providing software that helps organizations improve service delivery and customer satisfaction.
With powerful features for ticketing, asset management, and self-service, TOPdesk has earned its reputation as a go-to platform for streamlining service operations across industries.
Media Contact at Ebbot
Axel Hellström
📧 axel@ebbot.ai
📞 +46 70 5454 101
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