How to get started with the Conversational Live Shopping - Ebbot Blog
Providing live chat support has become a must-have for modern businesses. It’s the channel customers prefer — with the efficiency businesses need.
But live chat can do even more.
That’s why we’re excited to introduce Conversational Live Shopping — a brand new feature that takes your live chat experience to the next level by allowing agents to send product recommendations directly in the chat widget.
Conversational Commerce: The secret to truly personalized shopping experiences
Conversational Commerce has been a trending buzzword in e-commerce — especially in Asia, where online shoppers increasingly rely on real-time chat to guide their purchases.
The secret to its success?
Empowering human agents with new tools to engage customers, guide product discovery, and drive conversions — all in a single conversation.
In Western markets, most of the focus has been on automation and chatbots.
Until now.
With Conversational Live Shopping, we’re bringing Conversational Commerce into the hands of support agents in the West.
A win–win for customers and agents 🤝
This new feature benefits everyone:
- Streamlines the product recommendation process
- Turns support agents into revenue drivers
- Gives customers a more personal, guided shopping experience
Even better? You can track sales generated from recommendations and measure how your support team contributes to overall sales goals.
How to get started
Already using Ebbot Live Chat? Great — Conversational Live Shopping is included at no extra cost.
All you need is to prepare your product feed. Our team will help you upload it and connect it to your chat setup.
So what are you waiting for? 😉
Empower your support team. Delight your customers.
And boost your sales with Conversational Live Shopping
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