Simplify Support with the Dixa-Ebbot Integration
Managing multiple customer support channels can be a challenge — but with the new Dixa–Ebbot integration, it just got a whole lot easier.
This new integration allows agents to handle incoming chats directly in Dixa, while still having full access to all the powerful bot features available in the Ebbot platform — ensuring a seamless experience for both agents and customers.
Customers today expect businesses to be available on multiple channels — making it essential to have a customer service platform that simplifies and strengthens support workflows.
Beyond providing a great customer experience, there are a few must-have features to look for in a customer service platform:
- Omnichannel support
- Smart automation features
- User-friendliness
- Hassle-free integrations
- Detailed reports and analytics
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One platform that checks all these boxes is Dixa.
The love story of Ebbot and Dixa ❤️
The partnership between Ebbot and Dixa goes way back.
United by a shared vision of empowering businesses with world-class support tools, this was truly a match made in CX heaven.
And with this latest integration, the relationship just levelled up.
How the integration works
This integration allows website visitors to interact with Ebbot’s AI chatbot and live chat — using features like conversation starters and custom styling — while agents manage the entire interaction within the Dixa dashboard.
No need to jump between systems. No workflow disruption. Just a smooth and powerful support experience.
The benefits of the Dixa–Ebbot integration
💬 Instant responses
The integration runs in real time — meaning zero delays, quicker replies, and faster resolutions.
🤑 Reduced costs
By reducing handling time and streamlining your support setup, you save on both time and operational costs.
😃 Happier customers
Be available where your customers are — and provide fast, convenient, and personalized service across channels.
Let’s make your support process a breeze
We’re beyond excited about this partnership and the game-changing integration we’ve built together. It’s a big win for any business looking to simplify their support process and boost customer satisfaction.
Curious to learn more about the Dixa–Ebbot integration or explore our other integrations?
We’d love to show you around. Just book a demo or reach out to our friendly sales team.
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