.png)
.png)
Ebbot becomes AI partner to Europcar Sweden – launches chatbot Estrid
STOCKHOLM, April 22 – Ebbot has been entrusted with developing and implementing Europcar Sweden’s new AI-powered chatbot: Estrid. The chatbot is designed to provide faster, smarter, and more personalized service to Europcar’s customers – around the clock.
With over 200 clients across more than 20 markets, Swedish AI company Ebbot continues its steady growth journey. The latest addition to its client portfolio is Europcar Sweden.
"We’re both thrilled and proud to have earned the trust of such a well-known and established brand like Europcar. It’s also a joy to work with companies like Europcar that truly understand that AI in customer service isn’t just about efficiency – it’s about creating the kind of experience customers both expect and deserve." says Anders Clarin, CEO and Co-founder of Ebbot.
Estrid was launched on Europcar Sweden’s website a few weeks ago and now assists customers with everything from finding the right pick-up location to handling booking-related inquiries.
"With our new AI chatbot Estrid, we’re able to respond to customers faster and more accurately. That means greater availability and more efficient customer interactions, which frees up time for our team to focus on more complex cases. It’s a clear win for both our customers and our organization," says Christian Stockeld Lindström, Chief Operating Officer at Europcar Sweden.
For more information, please contact:
Axel Hellström
Chief Marketing Officer, Ebbot
axel@ebbot.ai
+46 70 545 41 01
About Ebbot
Founded in 2018, Ebbot is one of Sweden’s leading platforms for AI-powered service automation. By combining generative AI with seamless integrations, Ebbot helps companies streamline and automate customer service – quickly, securely, and with a user-friendly approach. Ebbot works with over 200 companies across industries such as e-commerce, transport, energy, public sector, and finance.
About Europcar
Europcar is Europe’s leading mobility provider, with a global presence in 140 countries. In Sweden, Europcar operates in over 170 locations – from Kiruna in the north to Trelleborg in the south. The company offers a wide range of mobility solutions, from micromobility and passenger cars to transport vehicles and camper vans, with a strong focus on electrifying its vehicle fleet. In Sweden, Europcar is operated by Europeisk Biluthyrning AB, a subsidiary of Volkswagen Group Sweden AB.
More stories
.png)
.png)
Ebbot expands in telecom – welcomes Bredband2 as a new customer
Ebbot is strengthening its presence in the broadband and telecom sector, where the demand for AI-driven customer service solutions is growing rapidly. The latest addition to Ebbot’s client portfolio is Bredband2, one of Sweden’s largest fiber-optic internet providers.
How the EU AI Act will shape the future of service automation
The clock is ticking. The EU AI Act is set to become law, reshaping how artificial intelligence is developed, deployed, and regulated in Europe. For organizations looking to integrate AI solutions, this legislation raises important questions about compliance, accountability, and the choice of AI providers.
Ebbot Achieves ISO 27001 Certification
In 2024, we took on a bold challenge: to earn the internationally recognized ISO 27001 certification. In December, we achieved that goal, marking an important milestone in Ebbot’s commitment to delivering AI-powered service automation with the highest standards of security.
.png)
Gofido first to launch EbbotGPT to customers
Swedish insurance provider Gofido is taking a significant step in its commitment to delivering exceptional customer service by officially launching EbbotGPT. This marks a historic milestone as Gofido becomes the first insurance provider in Sweden to integrate generative AI into its customer support chatbot.
.png)
We’re opening our API for EbbotGPT
In celebration of the one-year anniversary of EbbotGPT, we are happy to announce that we are now opening our API for our EU-hosted LLMs, EbbotGPT. This marks a significant milestone in our journey to offer robust AI-driven customer service solutions that are fully compliant with EU data regulations.
.png)
GenAI’s role in succeeding with self-service in ITSM
In today’s fast-paced business world, having an efficient internal service management (ITSM) system is more important than ever. But let’s be honest—many ITSM systems are neither user-friendly nor scalable, which ends up making them inefficient. Enter Generative AI (GenAI), a technology that could solve this. But how can we take advantage of this technology in an effective use case without risking security? Let’s break it down.
.png)
Ebbot becomes the preferred GenAI partner to renowned chatbot expert Campfire AI
Campfire AI, a Brussels-based conversational AI consultancy firm, has selected Ebbot as their new GenAI partner. This strategic partnership enhances Campfire’s offerings with a privacy-first, fully EU-hosted generative AI solution, while bolstering Ebbot’s presence in Western Europe.
.png)
.png)
Small vs. Large GenAI models – pros & cons
When it comes to generative AI (GenAI) models, size does matter—just maybe not how you'd expect. Both small and large GenAI models have their strengths and weaknesses. Understanding these can help you choose the best model for your needs. Let's break down the pros and cons.
.png)
Coeo leverages Generative AI to enhance customer experience
coeo Inkassos is rapidly growing and aims to be one of Sweden's largest debt collection agencies in the next five years. Focusing on customer experience as a central strategy, coeo has now set itself apart by becoming the first in the industry to offer 24/7 support with generative AI.
.jpg)
How to make your data sources AI-ready: Step-by-step
Generative AI has revolutionized chatbot training. What once took hours is now completed in minutes. But the effectiveness of a Generative AI-trained chatbot heavily depends on the quality of its data sources. So, what constitutes a "good" data source for a GenAI chatbot, and what measures can be taken to prepare?