Customer Service

Boost CSAT & cut costs with AI-powered support

Automate time-draining tasks and enhance your customer support experience with fast, reliable, and affordable AI-driven solutions.

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150+

Active customers

2018

Founded

99.9%

Uptime over the past 12 months

4.8/5

Customer satisfaction score

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"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
22%
fewer phone calls
88%
handled by the bot
Josefin Jinnestrand - Kraftringen KPIs
"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
Charlotte Surén - coeo Norge
“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
Mikaela Loch - Nelly.com Case 1
“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
Dino Burazer - Rusta Case2
"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the AI assistant can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
Camilla Hjältman - Mitthem
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
Josefin Jinnestrand - Kraftringen Case
"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
Hannah Billberg - LKF
“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
Madeleine Palm - NilsonGroup case1
"With the chatbot taking care of all the repetitive questions, our agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
Dino Burazer - Rusta KPIs
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
Henrik Ask - coeo Sverige
“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
Dino Burazer - Rusta Case1
"Generative AI enables us to offer a more personalized & tailored customer experience."
– Simon Cederholm
CEO, Gofido
Simon Cederholm - Gofido
"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
Pernilla Almström - coeo Sverige
“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
Madeleine Palm - NilsonGroup case2
"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
Kim Toivanen - Eidar
“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
Mikaela Loch - Nelly.com Case 2
"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
Anders Ohlin - Bredband2
"Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock."
–Julia Karlsson
Web strategist, City of Borås
Julia Karlsson - Borås
"Since we implemented generative AI with EbbotGPT, our chatbot resolves around 75% of all cases without the need for human intervention."
– Tomas Nelander
COO, Gofido
Tomas Nelander - Gofido
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
Maria Lallerman - Enento
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
Thomas Pettersson - GodEl
"The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
Madeleine Palm - NilsonGroup - KPIs
Support-optimized AI

Professional and accurate answers and fewer errors with in-house GenAI models fine-tuned for service.

Seamless integrations

Integrates effortlessly with CRM and ITSM systems, keeping all your tools connected and working in sync.

AI-human collaboration

Native live chat allows instant transitions between automated responses and human agents.

Custom workflows

Customize workflows to automate repetitive tasks and keep control over more intricate processes.

Multilingual capabilities

Multilingual capabilities enable seamless support for global teams, breaking down language barriers and improving clarity.

Easy administration

Intuitive administration tools make managing workflows and AI knowledge simple and efficient.

Features

Scalable solutions for every internal need

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IT support
Reduce IT support load by handling repetitive requests like password resets, hardware troubleshooting, and ticket logging. Ebbot integrates with popular ITSM solutions like TOPdesk, ServiceNow, and Jira to manage tickets from creation to closure. You can expect a 35% reduction in handling time and more satisfied end users with faster, automated resolutions.
HR support
Streamline HR processes by automating common employee requests, such as vacation approvals, salary inquiries, and training information. Ebbot ensures faster responses, reducing the workload on HR teams by up to 40%, while improving employee satisfaction with instant answers. Automate the creation, updating, and closing of HR-related tickets for a more efficient process.
Sales support
Equip your sales team with comprehensive support for product knowledge and case studies, providing instant access to relevant information. Ebbot improves response times, helping salespeople handle inquiries confidently and leading to up to 20% more productive sales conversations, enabling faster deal closures.
Product support
Ensure your teams can quickly and easily access internal product support for a variety of inquiries, including troubleshooting, product documentation, and compatibility questions. Ebbot accelerates resolution times, reducing internal query handling by 30%. With automated support, teams can maintain smooth internal operations without needing external assistance.
Finance Support
Simplify routine finance tasks, such as ticketing and data entry, enabling your finance team to tackle more complex challenges. With Ebbot, employees can efficiently resolve finance-related questions—saving time on manual work and reducing ticket volume by up to 40%. From processing invoices to managing finance queries, Ebbot boosts the speed and accuracy of financial operations.
Intranet navigation
Enable your teams to quickly access the right internal data, from guidelines and handbooks to key project insights. Ebbot connects seamlessly with your intranet, using AI to simplify the search for relevant information. With the AI always highlighting the source, employees can easily locate where to find more details.
Industries

Service automation tailored for your industry

Forget one-size-fits-all. Ebbot adapts to your workflows, systems, and support needs – no matter the sector you're in.

Telecom

Offer always-on support for everyday issues and build loyalty through faster, smoother resolutions.

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Financial services

Offer fast, secure help when customers need it most and make every interaction feel simple and reassuring.

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Public sector

Streamline citizen service with automated support that’s accessible, secure, and built to handle public demand.

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E-commerce & retail

Support shoppers in real time, from order updates to returns, and turn great service into lasting loyalty.

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Energy

Automate usage queries, outage updates, and billing requests, while staying compliant and scalable.

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Housing

Make it easier for tenants to get help, and for your team to stay ahead of maintenance requests and case updates.

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Travel & Hospitality

Support travelers before, during, and after their trip with AI-powered support that speaks their language and your brand.

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Education

Support students and staff around the clock. Automate FAQs, IT issues, and admin questions across multiple channels.

Explore Education
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