Customer Service

Boost CSAT & cut costs with AI-powered support

Automate time-draining tasks and enhance your customer support experience with fast, reliable, and affordable AI-driven solutions.

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150+

Actieve klanten

2018

Opgericht

99,9%

Uptime in de afgelopen 12 maanden

4,8/5

Klanttevredenheidsscore

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Offerte willekeurig maken
“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
Mikaela Loch - Nelly.com Case 2
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
Thomas Pettersson - GodEl
„De chatmedewerkers hebben ons de ademruimte gegeven om proactiever te zijn en meer energie te steken in het creëren van geweldige ervaringen voor onze klanten”
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
Madeleine Palm - NilsonGroup - KPIs
"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
Anders Ohlin - Bredband2
„Vroeger was ik sceptisch over chatbots, maar dankzij het generatieve AI-model van Ebbot en de soepele integratie met ons backend-systeem Vitec kan de chatagent nuttige en oprechte ondersteuning bieden die verder gaat dan eenvoudige vragen en antwoorden.”
– Camilla Hjältman
Head of customer Service, Mitthem
Camilla Hjältman - Mitthem
“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
Dino Burazer - Rusta Case1
"Toen Ebbot ons liet zien hoe snel een AI-agent getraind kon worden in de inhoud van onze website, was dat echt een " wauw ” -moment.”
– Clara Rundgren
Communicatieleider, Sollentunahem
Clara Rundgren - Sollentunahem - Case 1
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
Henrik Ask - coeo Sverige
„Nu de chatmedewerker alle terugkerende vragen afhandelt, hebben onze medewerkers meer tijd om zich te concentreren op de complexe problemen die menselijk contact vereisen.”
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
Dino Burazer - Rusta KPIs
"We hebben zeven tot acht verschillende AI-leveranciers geëvalueerd, maar velen misten de technische flexibiliteit en het gebruiksgemak waar we naar op zoek waren.”
– Anders Ohlin
Head of Service, Bredband2
Anders Ohlin - Bredband2 - Case1
"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
Kim Toivanen - Eidar
"De grootste waarde is zeker de beschikbaarheid, aangezien we zien dat velen Solvi's avonds en in het weekend gebruiken”
– Clara Rundgren
Communicatieleider, Sollentunahem
Clara Rundgren - Sollentunahem - Case 2
“We wanted to make it easier for our customers to get help, even when our service team isn’t online”
– Hannah Billberg
Customer Service Manager at LKF
Hannah Billberg - LKF Case 1
“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
Madeleine Palm - NilsonGroup case1
„Bij LKF streven we er altijd naar om het onze klanten gemakkelijk te maken om contact met ons op te nemen. Dankzij onze chatagent Ludvig kunnen we nu snelle en vriendelijke ondersteuning bieden wanneer het hen het beste uitkomt.”
– Hannah Billberg
Customer Service Manager, LKF
Hannah Billberg - LKF
"The best thing about Lundvig is how well he complements us. He takes care of the quick and simple questions, so we can spend more time giving personal attention to the cases that really need it"
– Anja Boban
Customer Service Representative and Digital Operations Support at LKF
Anja Boban - LKF Case 2
„De chatagent heeft de manier waarop we met klanten omgaan en vragen behandelen volledig veranderd. Het heeft ons meer beschikbaar gemaakt, onze afhandeling van zaken gestroomlijnd en meer 'one-touch-oplossingen' mogelijk gemaakt.
– Dino Burazer
Store system specialist, Rusta
Dino Burazer - Rusta Case2
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
Maria Lallerman - Enento
„De chatmedewerkers hebben ons de ademruimte gegeven om proactiever te zijn en meer energie te steken in het creëren van geweldige ervaringen voor onze klanten”
– Madeleine Palm
Head of customer service, NilsonGroup
Madeleine Palm - NilsonGroup case2
„Onze chatagent, Glenn, verwerkt ongeveer twee derde van alle inkomende chats, wat natuurlijk een groot verschil heeft gemaakt in onze efficiëntie.”
– Pernilla Almström
CEO, coeo Sweden
Pernilla Almström - coeo Sverige
“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
Mikaela Loch - Nelly.com Case 1
"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
Charlotte Surén - coeo Norge
Support-optimized AI

Professional and accurate answers and fewer errors with in-house GenAI models fine-tuned for service.

Seamless integrations

Integrates effortlessly with CRM and ITSM systems, keeping all your tools connected and working in sync.

AI-human collaboration

Native live chat allows instant transitions between automated responses and human agents.

Custom workflows

Customize workflows to automate repetitive tasks and keep control over more intricate processes.

Multilingual capabilities

Multilingual capabilities enable seamless support for global teams, breaking down language barriers and improving clarity.

Easy administration

Intuitive administration tools make managing workflows and AI knowledge simple and efficient.

Features

Scalable solutions for every internal need

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IT support
Reduce IT support load by handling repetitive requests like password resets, hardware troubleshooting, and ticket logging. Ebbot integrates with popular ITSM solutions like TOPdesk, ServiceNow, and Jira to manage tickets from creation to closure. You can expect a 35% reduction in handling time and more satisfied end users with faster, automated resolutions.
HR support
Streamline HR processes by automating common employee requests, such as vacation approvals, salary inquiries, and training information. Ebbot ensures faster responses, reducing the workload on HR teams by up to 40%, while improving employee satisfaction with instant answers. Automate the creation, updating, and closing of HR-related tickets for a more efficient process.
Sales support
Equip your sales team with comprehensive support for product knowledge and case studies, providing instant access to relevant information. Ebbot improves response times, helping salespeople handle inquiries confidently and leading to up to 20% more productive sales conversations, enabling faster deal closures.
Product support
Ensure your teams can quickly and easily access internal product support for a variety of inquiries, including troubleshooting, product documentation, and compatibility questions. Ebbot accelerates resolution times, reducing internal query handling by 30%. With automated support, teams can maintain smooth internal operations without needing external assistance.
Finance Support
Simplify routine finance tasks, such as ticketing and data entry, enabling your finance team to tackle more complex challenges. With Ebbot, employees can efficiently resolve finance-related questions—saving time on manual work and reducing ticket volume by up to 40%. From processing invoices to managing finance queries, Ebbot boosts the speed and accuracy of financial operations.
Intranet navigation
Enable your teams to quickly access the right internal data, from guidelines and handbooks to key project insights. Ebbot connects seamlessly with your intranet, using AI to simplify the search for relevant information. With the AI always highlighting the source, employees can easily locate where to find more details.
Industries

Automatisering van diensten op maat gemaakt voor uw branche

Forget one-size-fits-all. Ebbot adapts to your workflows, systems, and support needs – no matter the sector you're in.

Telecom

Offer always-on support for everyday issues and build loyalty through faster, smoother resolutions.

Explore Telecom
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Financial services

Offer fast, secure help when customers need it most and make every interaction feel simple and reassuring.

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Public sector

Streamline citizen service with automated support that’s accessible, secure, and built to handle public demand.

Explore Public sector
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E-commerce & retail

Support shoppers in real time, from order updates to returns, and turn great service into lasting loyalty.

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Energy

Automate usage queries, outage updates, and billing requests, while staying compliant and scalable.

Explore Energy
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Housing

Make it easier for tenants to get help, and for your team to stay ahead of maintenance requests and case updates.

Explore Housing
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Travel & Hospitality

Support travelers before, during, and after their trip with AI-powered support that speaks their language and your brand.

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Education

Support students and staff around the clock. Automate FAQs, IT issues, and admin questions across multiple channels.

Explore Education
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