Customer Service

Boost CSAT & cut costs with AI-powered support

Automate time-draining tasks and enhance your customer support experience with fast, reliable, and affordable AI-driven solutions.

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150+

Active customers

2018

Founded

99.9%

Uptime over the past 12 months

4.8/5

Customer satisfaction score

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AI Agents

Meet your most reliable team member: always on, always ready.

With our AI agents you’ll resolve customer inquiries faster than ever, giving your support team the freedom to focus on complex, high-value interactions. With generative AI and smart integrations, they’re the powerhouse your support needs.

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Generative AI API

Boost your internal tools with AI that works the way you do.

Whether it’s drafting emails, summarizing tickets, or routing queries to the right place, EbbotGPT API gives you the flexibility to build solutions that fit your unique workflows. It’s like having an extra set of hands—without the extra overhead. 

Explore Ebbot API

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Features

Why leading companies choose Ebbot

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Support-optimized LLMs

Our in-house LLMs are optimized for service tasks, and with our advanced knowledge manager, the AI can quickly learn and adapt to your company’s unique data, ensuring accurate, up-to-date responses every time.

Full automation suite

Our platform delivers a full suite of automation tools—from generative AI to live chat and custom workflows—so you can handle everything from repetitive queries to complex support tasks.

Eneterprise-grade security

Protecting your data is our priority. With ISO 27001 certification and advanced AI safeguards, we keep your customer information secure, while minimizing errors like hallucinations and jailbreaks.

Flexible hosting

We offers flexible deployment options, running seamlessly on OVH cloud, Azure or Google Cloud Platform ensuring your AI solutions are always accessible and secure, depending on your business needs.

Flexible hosting

We offers flexible deployment options, running seamlessly on OVH cloud, Azure or Google Cloud Platform ensuring your AI solutions are always accessible and secure, depending on your business needs.

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Flexible hosting

We offers flexible deployment options, running seamlessly on OVH cloud, Azure or Google Cloud Platform ensuring your AI solutions are always accessible and secure, depending on your business needs.

Explore features

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Industries

Service automation tailored for your industry

Forget one-size-fits-all. Ebbot adapts to your workflows, systems, and support needs – no matter the sector you're in.

Telecom

Offer always-on support for everyday issues and build loyalty through faster, smoother resolutions.

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Financial services

Offer fast, secure help when customers need it most and make every interaction feel simple and reassuring.

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Public sector

Streamline citizen service with automated support that’s accessible, secure, and built to handle public demand.

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E-commerce & retail

Support shoppers in real time, from order updates to returns, and turn great service into lasting loyalty.

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Energy

Automate usage queries, outage updates, and billing requests, while staying compliant and scalable.

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Housing

Make it easier for tenants to get help, and for your team to stay ahead of maintenance requests and case updates.

Explore Housing

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Travel & Hospitality

Support travelers before, during, and after their trip with AI-powered support that speaks their language and your brand.

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Education

Support students and staff around the clock. Automate FAQs, IT issues, and admin questions across multiple channels.

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“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”

– Madeleine Palm

Head of customer service, NilsonGroup

"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the AI assistant can provide helpful and genuine support that goes beyond basic Q&A."

– Camilla Hjältman

Head of customer Service, Mitthem

"With the chatbot taking care of all the repetitive questions, our agents have more time to focus on the complex issues that need human touch."

– Dino Burazer

Store system specialist, Rusta

30%

reduction in total costs

4/5

customer satisfaction

"Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock."

–Julia Karlsson

Web strategist, City of Borås

“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”

– Dino Burazer

Store system specialist, Rusta

"We clearly see that the chatbot has resulted in fewer chats in need of human interference"

– Josefin Jinnestrand

Head of Customer Service & Demand and supply, Kraftringen

22%

fewer phone calls

88%

handled by the bot

"Generative AI enables us to offer a more personalized & tailored customer experience."

– Simon Cederholm

CEO, Gofido

"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"

– Kim Toivanen

Head of IT & business development, Eidar

"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."

– Maria Lallerman

Nordic Head of CX & Customer Operations, Enento group

"We clearly see that the chatbot has resulted in fewer chats in need of human interference"

– Josefin Jinnestrand

Head of Customer Service & Demand and supply, Kraftringen

"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."

– Henrik Ask

CCO, coeo Sweden

"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"

– Anders Ohlin

Head of Service, Bredband2

"Since we implemented generative AI with EbbotGPT, our chatbot resolves around 75% of all cases without the need for human intervention."

– Tomas Nelander

COO, Gofido

“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”

– Dino Burazer

Store system specialist, Rusta

“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”

– Mikaela Loch

Customer experience manager, Nelly.com

"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."

– Pernilla Almström

CEO, coeo Sweden

"The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"

– Madeleine Palm

Customer Service Manager, NilsonGroup

90%

resolution rate

27%

fewer emails

"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."

– Hannah Billberg

Customer Service Manager, LKF

"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."

– Thomas Pettersson

Service developer, GodEl

20x

faster resolutions

84%

one-touch resolution

67%

of chats handled by the bot

“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”

– Madeleine Palm

Head of customer service, NilsonGroup

"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"

– Charlotte Surén

CEO, coeo Norway

“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”

– Mikaela Loch

Customer experience manager, Nelly.com

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