Customer Service

Boost CSAT & cut costs with AI-powered support

Automate time-draining tasks and enhance your customer support experience with fast, reliable, and affordable AI-driven solutions.

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150+

Active customers

2018

Founded

99.9%

Uptime over the past 12 months

4.8/5

Customer satisfaction score

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AI Agents

Meet your most reliable team member: always on, always ready.

With our AI agents you’ll resolve customer inquiries faster than ever, giving your support team the freedom to focus on complex, high-value interactions. With generative AI and smart integrations, they’re the powerhouse your support needs.

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Generative AI API

Boost your internal tools with AI that works the way you do.

Whether it’s drafting emails, summarizing tickets, or routing queries to the right place, EbbotGPT API gives you the flexibility to build solutions that fit your unique workflows. It’s like having an extra set of hands—without the extra overhead.


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Features

Why leading companies choose Ebbot

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Support-optimized LLMs
Our in-house LLMs are optimized for service tasks, and with our advanced knowledge manager, the AI can quickly learn and adapt to your company’s unique data, ensuring accurate, up-to-date responses every time.
Full automation suite
Our platform delivers a full suite of automation tools—from generative AI to live chat and custom workflows—so you can handle everything from repetitive queries to complex support tasks.
Eneterprise-grade security
Protecting your data is our priority. With ISO 27001 certification and advanced AI safeguards, we keep your customer information secure, while minimizing errors like hallucinations and jailbreaks.
Flexible hosting
We offers flexible deployment options, running seamlessly on OVH cloud, Azure or Google Cloud Platform ensuring your AI solutions are always accessible and secure, depending on your business needs.
Flexible hosting
We offers flexible deployment options, running seamlessly on OVH cloud, Azure or Google Cloud Platform ensuring your AI solutions are always accessible and secure, depending on your business needs.
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Flexible hosting
We offers flexible deployment options, running seamlessly on OVH cloud, Azure or Google Cloud Platform ensuring your AI solutions are always accessible and secure, depending on your business needs.
Explore features
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Industries

Service automation tailored for your industry

Forget one-size-fits-all. Ebbot adapts to your workflows, systems, and support needs – no matter the sector you're in.

Telecom

Offer always-on support for everyday issues and build loyalty through faster, smoother resolutions.

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Financial services

Offer fast, secure help when customers need it most and make every interaction feel simple and reassuring.

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Public sector

Streamline citizen service with automated support that’s accessible, secure, and built to handle public demand.

Explore Public sector
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E-commerce & retail

Support shoppers in real time, from order updates to returns, and turn great service into lasting loyalty.

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Energy

Automate usage queries, outage updates, and billing requests, while staying compliant and scalable.

Explore Energy
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Housing

Make it easier for tenants to get help, and for your team to stay ahead of maintenance requests and case updates.

Explore Housing
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Travel & Hospitality

Support travelers before, during, and after their trip with AI-powered support that speaks their language and your brand.

Explore more
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Education

Support students and staff around the clock. Automate FAQs, IT issues, and admin questions across multiple channels.

Explore Education
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"Our AI agent, Glenn, handles around two-thirds of all incoming chats, which of course has made a real difference in our efficiency."
– Pernilla Almström
CEO, coeo Sweden
Pernilla Almström - coeo Sverige
"Thanks to EbbotGPT, we can leverage Generative AI without risking our data security."
– Henrik Ask
CCO, coeo Sweden
Henrik Ask - coeo Sverige
“We realized we were spending too much time on repeat questions. We needed something that could help us scale support without scaling costs – or stress.”
– Dino Burazer
Store system specialist, Rusta
Dino Burazer - Rusta Case1
"I used to be skeptical about chatbots, but thanks to Ebbot’s generative AI model and the smooth integration with our backend system Vitec, the AI assistant can provide helpful and genuine support that goes beyond basic Q&A."
– Camilla Hjältman
Head of customer Service, Mitthem
Camilla Hjältman - Mitthem
"Our chatbot HjälpSam enables us to be available to guide and assist our residents around the clock."
–Julia Karlsson
Web strategist, City of Borås
Julia Karlsson - Borås
"With the chatbot taking care of all the repetitive questions, our agents have more time to focus on the complex issues that need human touch."
– Dino Burazer
Store system specialist, Rusta
30%
reduction in total costs
4/5
customer satisfaction
Dino Burazer - Rusta KPIs
"We really value that Ebbot has built-in safeguards to prevent AI from going off track. It gives us peace of mind knowing the customer experience stays consistent and reliable"
– Anders Ohlin
Head of Service, Bredband2
Anders Ohlin - Bredband2
“We needed a way to reduce the workload, but still deliver the same great service our brand is known for”
– Madeleine Palm
Head of customer service, NilsonGroup
Madeleine Palm - NilsonGroup case1
"Debt collection is a sensitive matter, and it’s crucial that customers get accurate and timely assistance. With our AI agent Betty, we can deliver just that – in any language, at any time"
– Charlotte Surén
CEO, coeo Norway
Charlotte Surén - coeo Norge
“The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers”
– Madeleine Palm
Head of customer service, NilsonGroup
Madeleine Palm - NilsonGroup case2
"At LKF, we always strive to make it easy for our customers to connect with us. Thanks to our generative AI chatbot Ludvig, we can now offer quick and friendly support whenever it’s most convenient for them."
– Hannah Billberg
Customer Service Manager, LKF
Hannah Billberg - LKF
“We have been looking at chatbots for a long time but they have not met our expectations Ebbot's platform is smart and intuitive and we have only positive experiences with the partnership.”
– Mikaela Loch
Customer experience manager, Nelly.com
Mikaela Loch - Nelly.com Case 2
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
22%
fewer phone calls
88%
handled by the bot
Josefin Jinnestrand - Kraftringen KPIs
“The chatbot has completely transformed how we engage with customers and manage inquiries. It has made us more available, streamlined our case handling, and allowed for more 'one-touch resolutions.”
– Dino Burazer
Store system specialist, Rusta
Dino Burazer - Rusta Case2
"The implementation process was very professional! Ebbot's solution covered all of our needs, at a reasonable price without sacrificing either quality or functionality"
– Kim Toivanen
Head of IT & business development, Eidar
Kim Toivanen - Eidar
"Ebbot is exactly what we’ve been looking for in an AI partner. Their focus on security and ability to customize solutions to our needs make them an invaluable partner in our ongoing efforts to improve the customer experience."
– Maria Lallerman
Nordic Head of CX & Customer Operations, Enento group
Maria Lallerman - Enento
"We clearly see that the chatbot has resulted in fewer chats in need of human interference"
– Josefin Jinnestrand
Head of Customer Service & Demand and supply, Kraftringen
Josefin Jinnestrand - Kraftringen Case
"Generative AI enables us to offer a more personalized & tailored customer experience."
– Simon Cederholm
CEO, Gofido
Simon Cederholm - Gofido
“We didn’t want just another chatbot. We wanted a digital extension of our team — one that could help out during peaks, but still feel 100% Nelly”
– Mikaela Loch
Customer experience manager, Nelly.com
Mikaela Loch - Nelly.com Case 1
"The AI agents have given us the breathing room to be more proactive and put more energy into creating great experiences for our customers"
– Madeleine Palm
Customer Service Manager, NilsonGroup
90%
resolution rate
27%
fewer emails
Madeleine Palm - NilsonGroup - KPIs
"Ebbot came in at a crucial time, and have really helped us with the flood of customers coming to support."
– Thomas Pettersson
Service developer, GodEl
20x
faster resolutions
84%
one-touch resolution
67%
of chats handled by the bot
Thomas Pettersson - GodEl
"Since we implemented generative AI with EbbotGPT, our chatbot resolves around 75% of all cases without the need for human intervention."
– Tomas Nelander
COO, Gofido
Tomas Nelander - Gofido
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