4 Ways AI Can Improve Your Customer Experience - Ebbot Blog

The clock is ticking. The EU AI Act is set to become law, reshaping how artificial intelligence is developed, deployed, and regulated in Europe. For organizations looking to integrate AI solutions, this legislation raises important questions about compliance, accountability, and the choice of AI providers.

In 2024, we took on a bold challenge: to earn the internationally recognized ISO 27001 certification. In December, we achieved that goal, marking an important milestone in Ebbot’s commitment to delivering AI-powered service automation with the highest standards of security.

Swedish insurance provider Gofido is taking a significant step in its commitment to delivering exceptional customer service by officially launching EbbotGPT. This marks a historic milestone as Gofido becomes the first insurance provider in Sweden to integrate generative AI into its customer support chatbot.

In celebration of the one-year anniversary of EbbotGPT, we are happy to announce that we are now opening our API for our EU-hosted LLMs, EbbotGPT. This marks a significant milestone in our journey to offer robust AI-driven customer service solutions that are fully compliant with EU data regulations.

In today’s fast-paced business world, having an efficient internal service management (ITSM) system is more important than ever. But let’s be honest—many ITSM systems are neither user-friendly nor scalable, which ends up making them inefficient. Enter Generative AI (GenAI), a technology that could solve this. But how can we take advantage of this technology in an effective use case without risking security? Let’s break it down.

Stockholm, Sweden – July 8, 2024 Campfire AI, a Brussels-based conversational AI consultancy firm, has handpicked Ebbot as its new GenAI partner. From now on, Campfire AI will offer Ebbot’s services to all clients seeking to leverage GenAI in service automation. Ebbot,…

Stockholm, Sweden – June 19, 2024 **With a focus on providing a secure GenAI platform for automating service processes at scale, Ebbot has become an attractive partner for enterprises looking to deliver a world class AI service experience. Now signing the Nordic knowledge company [Enento…

When it comes to generative AI (GenAI) models, size does matter—just maybe not how you'd expect. Both small and large GenAI models have their strengths and weaknesses. Understanding these can help you choose the best model for your needs. Let's break down the pros and cons.🌟 ## The buzz…

coeo Inkassos is rapidly growing and aims to be one of Sweden's largest debt collection agencies in the next five years. Focusing on customer experience as a central strategy, coeo has now set itself apart by becoming the first in the industry to offer 24/7 support with generative AI.

Generative AI has revolutionized chatbot training. What once took hours is now completed in minutes. BUT, (there's always a but), the effectiveness of a Generative AI-trained chatbot heavily depends on the quality of its data sources. So, what constitutes a "good" data source for a GenAI chatbot, and what measures can be taken to prepare? Let's find out.

The debt collection company coeo Sweden takes its customer service to the next level by introducing an automatic translation feature in its live chat. With the new feature, users can now get real-time support in any language they prefer.

Stockholm, Sweden, November 2, 2023. Ebbot, providing a conversational AI platform for managing service processes at scale, has been acknowledged by Deloitte as one of the top 50 fastest-growing technology companies in Sweden. ### Background Ebbot,…