Simplify Support with the Dixa-Ebbot Integration

Customer service AI needs both knowledge and context to help customers. We explore how the two work together and how to spot what an agent is missing.

As AI agents move from answering questions to taking action, service teams need new ways to supervise and improve them. Human-on-the-Loop turns handovers, edge cases and failed conversations into a continuous improvement loop.

Facing rising enquiry volumes from nearly 48,000 students, Anglia Ruskin University set out to modernise its support experience. By combining an AI agent from Ebbot with TOPdesk, the university has expanded self-service, increased out-of-hours availability, and reduced pressure on the support team.

With more than half a million customers, Bredband2 is one of Sweden’s largest broadband providers. And when that many people rely on a service that just needs to work, customer support becomes a critical part of the experience.

With the AI agent Solvi, Sollentunahem can now support tenants around the clock – and in the language each person feels most comfortable with. The result: shorter waiting times, more accessible service, and a cost saving of over 20,000 SEK per month.

Lunds Kommuns Fastighets AB (LKF) has a clear goal: it should be easy for residents to get in touch and receive help. But in recent years, the pressure on the customer center has increased. This raised a clear challenge: “How do we improve accessibility without increasing staffing?"

As adoption of AI grows, so does the need for safety, transparency, and compliance with new regulations like the EU AI Act. To understand what that looks like in practice, we caught up with Felicia Ekener from our AI team, for a closer look at the process behind creating reliable AI Agents.

If you’ve been keeping an eye on the AI space (especially in customer service) you might have noticed a shift in wording from AI chatbot → AI Agent. So what’s going on? Is AI Agent just a cooler name, or is there an actual difference in what it is? Let’s break it down.

If your customer service team is using an AI chatbot, you’re already sitting on a goldmine of data. Every chat conversation is filled with insights. But when you’ve got thousands of conversations happening every month, spotting the real patterns can feel impossible. Enter: Ebbot AI Insights ✨

Easit GO is now available in the Ebbot Marketplace, combining process digitalization with AI-powered automation for customer service and internal support.

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Ebbot unveils a new brand identity that marks a bold new chapter: evolving from a chatbot provider into a full-scale AI partner for agentic service automation.

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Ebbot is strengthening its presence in the broadband and telecom sector, where the demand for AI-driven customer service solutions is growing rapidly. The latest addition to Ebbot’s client portfolio is Bredband2, one of Sweden’s largest fiber-optic internet providers.

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