.jpg)
Meeting tenants on their schedule
Industry
Public housing
Markets
Sweden
Use cases
Customer service
Being there when it matters
With over 8,000 tenants and a growing demand for digital self-service, Sollentunahem saw the need to evolve how they support their residents.
Phone and email worked well – but were limited to office hours.
Make it easy for tenants to get help quickly, anytime they need it.
“When Ebbot showed us how quickly an AI agent could be trained on our website content, it really was a true "wow" moment.”
.jpg)
Meet Solvi –The AI Service Agent
Solvi was launched in spring 2025.
Powered by generative AI via EbbotGPT™, Solvi uses Sollentunahem’s own website and FAQ as her knowledge base. This means she can respond consistently – and in the same tone – as the human service representatives.
Integrated with Vitec Arena
Thanks to an integration with the Vitec Arena property system, Solvi is also available through “My Pages.”
The next step is enabling BankID verification, which will allow Solvi to support tenants with personal matters like invoices, queue points, and maintenance requests.
"The biggest value is definitely availability as we see that many use Solvi in the evenings and on weekends"
Help when needed – at a lower cost
Greater Accessibility
58% of all chats handled by Solvi take place outside normal opening hours. Tenants can now get answers right away, instead of waiting until the next business day.
Lower Service Costs
Each month, Solvi saves more than 20,000 SEK in customer service handling time — and the value increases as usage grows.
Reduced Language Barriers
With multilingual language support, Solvi adapts to the language the tenant prefers, creating a more inclusive and supportive experience.
Insights That Improve
Once Solvi was in use, it became clear which website texts were outdated or unclear — helping the team accelerate the launch of a clearer, more user-friendly website.
.jpg)
.png)
.png)
.png)