.png)
.png)
Gofido first to launch EbbotGPT to customers
Stockholm, Sweden, November 6, 2023 – Swedish insurance provider Gofido is taking a significant step in its commitment to delivering exceptional customer service by officially launching EbbotGPT.
This marks a historic milestone as Gofido becomes the first insurance provider in Sweden to integrate generative AI into its customer support chatbot.
Gofido has long used AI chatbot technology to support its customer service team. Now, they’re taking it a step further by enhancing their existing solution with generative AI through EbbotGPT — a bespoke GPT model developed by Ebbot.
Built on the same foundation as ChatGPT, EbbotGPT is optimized specifically for customer support scenarios.
“Generative AI enables us to offer a more personalized and tailored customer experience, as the chatbot can adapt its responses to each customer’s specific questions. It’s like having an expert available 24/7 to answer any inquiries.” Says Simon Cederholm, CEO of Gofido.
Gofido’s current chatbot solution already handles around 65% of all customer inquiries. With the addition of EbbotGPT, that number is expected to rise.
Gofido’s goal is to reach 85% chatbot resolution within six months — freeing up internal resources and reducing wait times for customers even further.
“Traditional AI chatbots have been limited to responding to pre-programmed questions. EbbotGPT takes us beyond that and gives companies the ability to have an AI chatbot that can generate unique responses based on specific company data. This is crucial in customer support, where you don’t want the bot to make up answers — like recommending a competing product or service.” Says Oliver Young, Product Manager at Ebbot
All data handled by EbbotGPT is stored within the EU and adheres to all applicable laws and regulations for the handling of personal information.
With EbbotGPT, Gofido continues to offer a first-class customer experience — while streamlining support operations behind the scenes.
About Gofido
Gofido, founded in 2019 in Sweden, offers a modern and dynamic approach to insurance. Their adaptable services allow customers to personalize their coverage — eliminating unnecessary fees and complexity.
Gofido is your gateway to a smarter, more flexible future in insurance. Learn more at www.gofido.se.
About Ebbot
Founded in 2018, Ebbot is one of Sweden’s leading platforms for Live Chat and AI-powered chatbot solutions.
With a deep understanding of customer service, powerful integrations, and an intuitive platform, Ebbot helps companies automate and elevate their support without sacrificing the customer experience.
The platform is used by major Swedish and international brands including Compass Group, Rusta, NetOnNet, Estrid, as well as several energy companies and municipalities.
More stories
.png)
.png)
.png)
.png)
Ebbot stärker sin position inom telekomsektorn – välkomnar Bredband2 som ny kund
Ebbot fortsätter att expandera inom bredbands- och telekombranschen – en sektor där efterfrågan på AI-drivna kundservicelösningar växer i stadig takt. Senaste kundförvärvet är Bredband2, en av Sveriges största leverantörer av fiberbredband.
.png)
How the EU AI Act will shape the future of service automation
The clock is ticking. The EU AI Act is set to become law, reshaping how artificial intelligence is developed, deployed, and regulated in Europe. For organizations looking to integrate AI solutions, this legislation raises important questions about compliance, accountability, and the choice of AI providers.
Ebbot Achieves ISO 27001 Certification
In 2024, we took on a bold challenge: to earn the internationally recognized ISO 27001 certification. In December, we achieved that goal, marking an important milestone in Ebbot’s commitment to delivering AI-powered service automation with the highest standards of security.
.png)
We’re opening our API for EbbotGPT
In celebration of the one-year anniversary of EbbotGPT, we are happy to announce that we are now opening our API for our EU-hosted LLMs, EbbotGPT. This marks a significant milestone in our journey to offer robust AI-driven customer service solutions that are fully compliant with EU data regulations.
.png)
GenAI’s role in succeeding with self-service in ITSM
In today’s fast-paced business world, having an efficient internal service management (ITSM) system is more important than ever. But let’s be honest—many ITSM systems are neither user-friendly nor scalable, which ends up making them inefficient. Enter Generative AI (GenAI), a technology that could solve this. But how can we take advantage of this technology in an effective use case without risking security? Let’s break it down.
.png)
Ebbot becomes the preferred GenAI partner to renowned chatbot expert Campfire AI
Campfire AI, a Brussels-based conversational AI consultancy firm, has selected Ebbot as their new GenAI partner. This strategic partnership enhances Campfire’s offerings with a privacy-first, fully EU-hosted generative AI solution, while bolstering Ebbot’s presence in Western Europe.
.png)
.png)
Small vs. Large GenAI models – pros & cons
When it comes to generative AI (GenAI) models, size does matter—just maybe not how you'd expect. Both small and large GenAI models have their strengths and weaknesses. Understanding these can help you choose the best model for your needs. Let's break down the pros and cons.